Policies
Clear rules. No drama.
These policies keep things fair for customers and for Tshidi the Plug. If anything is unclear, WhatsApp us before ordering.
Authenticity policy
All branded goods are sourced through trusted suppliers and inspected before dispatch. If an item is proven not to be authentic, we refund you in full and cover return courier fees.
Returns & exchanges
Unworn, unused products in original packaging may be exchanged within 7 days of delivery. Shoes must be tried indoors only. Clothing must still have tags attached. Homeware must be unused and returned with original packaging.
Refunds
Refunds are only processed for faulty, incorrect or unavailable items. Approved refunds are paid to the original payment method within 5–10 working days after inspection.
Payment terms
EFT orders are paid 100% upfront before processing begins. Lay-bye is available as an alternative: the total is split into 3 equal monthly installments (maximum 3 months). Lay-bye orders are reserved but not packed or delivered until the final installment has cleared. If a lay-bye is not completed within 3 months it may be cancelled and refunded as store credit minus reasonable admin costs.
Privacy
We only use your contact and delivery information to process orders, send tracking updates and support your purchase. We never sell customer information.
Image and colour accuracy
We use clear product photography, but colours can vary slightly by screen. If colour matching is critical, ask for extra photos before ordering.
Support contact
WhatsApp 064 032 2069 · Email ntulitshidi2@gmail.com · Mon – Sat, 08:00 – 18:00