Help centre
Frequently asked questions
Everything customers usually ask before ordering from Tshidi the Plug. If you still need help, the fastest route is WhatsApp.
Shopping with Tshidi
Is everything authentic?
Yes. Every branded sneaker, item of clothing, bag and watch is checked before shipping. We only list stock Tshidi is comfortable putting her name on.
Do you have a physical shop?
We are primarily online, with collection available by arrangement in Johannesburg. Message us before arriving so your parcel is ready.
How does lay-bye work?
Split your order into 3 equal monthly payments — maximum 3 months. We hold your order and only release it for delivery once the final installment is paid. Choose lay-bye at checkout.
What if my size is sold out?
WhatsApp 064 032 2069 with the product name and size. Tshidi will add you to the restock list and contact you first when it lands.
Orders & payments
Which payment methods do you accept?
EFT/bank transfer (100% upfront), or lay-bye: 3 equal monthly payments with your order delivered after the final installment.
When is my order confirmed?
Your order enters processing as soon as full payment clears (or proof of payment is verified for EFT). Processing takes 2–3 working days.
Can I change my order?
Yes, if it has not been packed yet. Send your order number on WhatsApp as quickly as possible.
Do prices include VAT?
All prices are displayed in South African Rand and include VAT where applicable.
Returns & support
Can I exchange the wrong size?
Unworn items in original packaging can be exchanged within 7 days of delivery. Courier fees may apply unless we sent the wrong item.
Can sale items be returned?
Sale items can be exchanged for size if stock is available, but cash refunds are not offered unless the item is faulty.
How do I contact support?
WhatsApp 064 032 2069 during Mon – Sat, 08:00 – 18:00, or email ntulitshidi2@gmail.com.